Where can I get a blank application and charge slip?
Click Merchant Summary Under Print Documents you will find:
- New Application - Charge Slips - Credit Request Form
Where do I find what the consumer’s interest rate and what the minimum monthly payment will be?
Click Merchant Summary Under Print Documents you will find:
- New Application: Print an Application. The terms are disclosed on the Application - Charge Slips: The interest rate and promotional terms are disclosed on the Charge Slip
What promotional programs may we offer?
Click Merchant Account and then Promotions
How do I submit an application?
Click Submit an application
How long will it take before a decision is processed?
Applications are decisioned 24 hours a day, 7 days a week. During our standard business hours, your decision will typically be available instantly, however there are some instances when an application requires verification from the consumer which may add additional time to process.
I have a pending application that is requiring 2 documents verifying the consumer’s address, what documents are acceptable?
Government Issue ID (valid at time of application), Utility Bill dated within the last 30 days, Insurance Card, Voter Registration Card, Vehicle Registration, Mortgage Statement or Lease Agreement, Letter of Military Service. All documents must be valid at the time of the application.
How do I check the status of a credit decision for an application?
Under Applications Click Check Status You can also call 800-548-5545 to speak to a Credit Representative.
What if I want to update information submitted on a previous application?
Contact us at 800.548.5545 to provide updates on submitted applications. Please make sure to have the Application ID for us to reference the account.
How do I process a charge?
Click Auth/Charges Click Submit A Charge:
Be sure to complete ALL steps. You will know the charge was submitted successfully when the last screen gives you confirmation of “Thank you! Your charge has been submitted.”Charges submitted by 2:00pm ET will post the same day, after 2:00pm ET the charge will post the following business day.
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